Frequently Asked Questions

Your Account

What is ReviewThread?

Most businesses don’t get the online reputation they deserve. ReviewThread helps you generate positive reviews so you can attract more customers. ReviewThread is an online review management solution.

Will I be billed anything when I start my free trial?

No. You have a full 14 days to try ReviewThread without being charged a dime. If you decide to cancel, simply email support@reviewthread.com to avoid being charged at the end of your trial. You may also cancel your subscription anytime from your billing portal (link available in your receipts).

Does ReviewThread require a contract?

No. ReviewThread does not have any hidden fees, contracts, locks or termination fees. Your account is billed monthly and you can cancel at any time.

Can I cancel at any time?

Yes. You can cancel anytime. If you decide to cancel, simply email support@reviewthread.com. You may also cancel your subscription anytime from your billing portal (link available in your receipts).

Do you offer any discounts?

Yes. ReviewThread offers discounts for multi-location businesses and customers who choose to pay annually. Contact us to learn more.

How long does it take to get my ReviewThread account?

Get your ReviewThread account in just one business day. Account set up is done for you.

How much work is required on my end?

Virtually none. ReviewThread is a fully automated and done-for-you online review management solution.

Will ReviewThread work for my type of business?

Yes, assuming your business is allowed to ask for customer reviews. ReviewThread helps you generate positive reviews so you can attract more customers.

What kind of support is available?

Email and phone support is available. Monday through Friday, 9am-5pm CST. Your ReviewThread account is paired with a dedicated account manager to answer your questions and support you.

Does my business need a physical address to use ReviewThread?

No. Your business does not need a physical address. ReviewThread works for physical, service-area and online businesses.

How customizable is ReviewThread?

ReviewThread is very customizable. ReviewThread creates a custom review landing page for you with your business information, branding and logo. Review request campaigns are customized with your business information, branding and logo. You can request reviews on any review site, including industry-specific review sites.

I do not have customer email addresses. Can you help?

Yes. Many businesses don’t have email addresses for their customers. ReviewThread provides a “kiosk” mode so you can collect customer contact information in-person and automatically request reviews. Kiosk mode can be used on mobile devices and tablets. Also, ReviewThread provides free “review us” business cards. Get free “review us” business cards to make in-person review requests convenient and get more reviews.

What happens to my reviews if I decide to cancel my account?

Your reviews are always yours to keep. If you decide to cancel your ReviewThread account, you will not lose any 3rd party reviews. You can export all of your private customer feedback prior to cancellation. ReviewThread helps you generate positive reviews so you can attract more customers.

How secure is ReviewThread?

ReviewThread takes your security very seriously. All access to ReviewThread is encrypted with SSL. The ReviewThread database is kept in a private network, completely inaccessible from outside access. Access to Google My Business and Facebook is granted using a technology called OAuth, which is highly secure. You can easily disable your accounts from ReviewThread at any time.

Multi-Location Businesses

Can I use ReviewThread for my multi-location business?

Yes. ReviewThread helps you generate positive reviews so you can attract more customers. Contact us to get a custom price quote for your multi-location business.

I want ReviewThread for my multi-location business. What do I do?

Please contact us to get a custom price quote for your multi-location business.

Do you offer discounts for multi-location businesses?

Yes. ReviewThread offers discounts for multi-location businesses and customers who choose to pay annually. Contact us to learn more.

What’s a “location” in regards to pricing?

ReviewThread pricing is for each location of your business. For example, if you have a location at 123 Main Street and another location at 456 Business Avenue, then you have 2 “locations.” Each location gets their own ReviewThread account.

If your business has multiple professionals at 1 location (e.g. attorneys and doctors) and you want online review management for each professional, each professional is considered a “location” because of the way review sites structure listings. However, if you want online review management for your entire business (not each professional), then you can sign up for a single ReviewThread account.

Get More Reviews

Can I get reviews on any site?

Yes. ReviewThread can help your business generate positive reviews on any site. ReviewThread works with major and industry-specific review sites.

Can ReviewThread integrate with my CRM?

Yes. ReviewThread integrates with all major CRM software. Connect your CRM to ReviewThread so you can always request reviews from new customers.

How many email and SMS review requests can I send?

Every month, you can send unlimited email review requests and 500 SMS review requests. If your business requires more than 500 SMS review requests, additional SMS review request packages are available for purchase.

How long does it take to get reviews?

If you enter customers into your account on day 1 of using ReviewThread, you should see reviews start coming in on day 2 or 3. Typically, businesses see reviews come in within 24-72 hours after entering customers into ReviewThread. Businesses that use ReviewThread daily or connect their CRM software, also see new reviews come in daily.

How many reviews should I expect to get with my account?

ReviewThread customers typically achieve a 20% review-conversion-rate. However, this varies by industry. Many businesses achieve a greater conversion rate. It is simply a numbers game. The more customers you enter into your ReviewThread account, the more reviews you will get.

Does ReviewThread remind customers who don’t review?

Yes. ReviewThread sends automated review reminders. Automate the review request process with custom email and text message campaigns. By default, ReviewThread sends 2 email reminders to your customers who don’t leave a review. Additional reminders can be added to your review request campaigns.

How do reviews help my business attract more customers?

Your online reputation should speak for itself. Unfortunately, most businesses don’t get the online reputation they deserve. Without a consistent flow of positive online reviews, you miss opportunities to engage new customers, you lose business to competitors with better reviews, you fail to reach your full potential as a business and you lose visibility on Google and online reviews sites. ReviewThread helps you generate positive reviews so you can attract more customers. Start your free trial, so you can stop losing potential customers and start growing your business.

Review Response

Can ReviewThread respond to reviews for me?

Yes. ReviewThread provides review response service. Get reviews responded to for you so you can increase repeat business and save time. Implement review response service to improve your local search rankings.

What does a great review response look like?

Here’s an example of a great response to a positive review: “John, thank you for giving Cypress Home Service Pros a 5-star review! Your opinion is very important to us. Thank you for recommending our landscaping business to the Cypress community. We hope to see you again soon, and please consider liking our Facebook page so we can stay in touch.”

How many reviews does ReviewThread respond to?

ReviewThread responds to a maximum of 50 reviews per month. If your business requires more than 50 review responses per month, additional review response packages are available for purchase.

How quickly does ReviewThread respond to reviews?

ReviewThread responds to your reviews within 2 business days. Review response turnaround time applies to reviews on Google, Facebook, Yelp and 100+ industry-specific review sites.

Can ReviewThread respond to my negative reviews?

Yes. ReviewThread can respond to both positive and negative reviews. Get reviews responded to for you so you can increase repeat business and save time. Implement review response service to improve your ranking in local search results.

How does review response help my business attract more customers?

Responding to reviews shows customers that you value their feedback and business. Nearly all consumers who read reviews also look at how businesses respond. Google has confirmed that responding to reviews improves your local search engine optimization. Responding to reviews can help your business increase repeat purchases and customer referrals. ReviewThread helps you generate positive reviews so you can attract more customers. Implement review response service to improve your ranking in local search results.

Are review responses automated?

No. Review responses are written by online review management professionals with years of experience. Review responses are delivered by actual humans and are never automated. Review response service is custom to your business so you can improve your ranking in local search results.

Online Review Management

Will ReviewThread help me rank higher on Google?

According to the Google My Business support page, “High-quality, positive reviews from your customers can improve your business visibility and increase the likelihood that a shopper will visit your location.” Google wants to recommend the most credible businesses to searchers. Also, Google has confirmed that responding to reviews improves your local search rankings. Reviews have been one of the top local ranking factors for years, and have only grown in importance. ReviewThread helps you generate positive reviews so you can attract more customers.

Can ReviewThread help me with social media?

Yes. Automatically share positive reviews to your Facebook page to get more likes. Automatically share positive review to Twitter to grow your community of followers.

What do website review widgets look like?

See example website review widgets here. Showcase reviews on your website so you can build trust and increase sales.

Can ReviewThread help me optimize my Google My Business listing?

Yes. ReviewThread provides Google My Business audits. Benchmark your reviews and listing optimization versus top-ranking competitors so you can discover opportunities to outperform them. Get data on the most important GMB signals to prioritize tasks that will improve rankings. Track your Google My Business optimization and know your GMB listing is moving in the right direction.

How many review sites can ReviewThread monitor?

ReviewThread monitors reviews on Google, Facebook and 100+ industry-specific review sites so you can keep track of your online review growth.

What do business owners have to say about ReviewThread?

ReviewThread is rated 4.9 out of 5.0 on Google, Facebook and SEOblog. Read reviews here.