Text messages are convenient for you and your customers. Here’s how to get more reviews via text.
Text Message Review Requests 101
A text message review request is exactly as it sounds–you ask a customer to leave a review by texting them. Open rates for text messages exceed 90%, while emails are typically opened about 20% of the time.
What to Say
Here’s a very simple template for a text message review request. Remember to keep the text short and sweet.
1. Start With a Personalized Greeting
Use their name at the beginning of the text message. Example: “Hi, John.” It’s an easy way to boost your conversion rate. Including the customer’s first name also helps the message seem less “automated.”
2. Thank the Customer for Their Business
Thanking your customer for their business sets your review request up for success. Even though you’re asking for a review over text, you want to think of it like the customer is right in front of you.
3. Ask for the Review
Keep the question as clear as possible. “Would you take a moment to review your experience with us?”. This is the most important part of the review request.
4. Include a Link for the Customer to Leave a Review
Include a link to a landing page where your customers can leave a review, or paste a link to your Google Business Profile, Facebook Page, etc.
Bonus Tip: Include Your Logo
Send an image of your logo before you send the text with the review request. This will help customers feel more comfortable with your text and let them know who the text is coming from.
Automate the Process
ReviewThread can help you get more reviews on the sites that matter most, like Google.