As a small business owner, you know that word-of-mouth is still one of the best forms of marketing. Reviews from happy customers can help attract new business, and they don’t cost you a thing. But sometimes it can be hard to generate those all-important reviews. Here are four tips to help you get more reviews for your local business.
Set up an automated email campaign to request reviews from customers after they’ve made a purchase
Automating your review generation strategy ensures you’re keeping up with customer feedback and staying ahead of the competition. Setting up an automated email campaign to request reviews from customers after they’ve made a purchase is a great way to get started. Automatically send out emails with links that allow customers to easily rate and write reviews on platforms like Google, which will help boost visibility and keep your business top of mind.
1. Send out SMS reminders to write a review on Google or another platform
Sending out text message reminders to your customers is a smart way to ensure that their reviews land on Google and other platforms. These SMS messages create a simple, straightforward reminder for customers to take the time and leave their feedback. With this efficient approach, your business can make sure that the voice of its customer is accurately represented and heard.
2. Make it easy for customers to leave a review by providing links and instructions
Making it easy for customers to leave a review is key to getting more reviews than your competitors. By providing clear links and instructions, you can ensure that customers have an effortless experience writing reviews about your products and services. Doing this not only strengthens your online reputation but also results in valuable feedback that can help improve the customer experience and ultimately build trust among potential buyers.
3. Show your appreciation for customer feedback by responding to reviews, both positive and negative
Investing the time to reply to customer reviews, both positive and negative, ensures that customers feel appreciated and valued. Doing so can help to build a deeper connection between your brand and customers. Responding also helps spread loyalty for your brand as customers will see you taking every opportunity to listen and make changes that improve the user experience. A small gesture of thanks can go a long way in encouraging more customers to leave reviews; so never underestimate the power of showing your appreciation in response to feedback.
4. Increase visibility with more online reviews
Asking for customer reviews doesn’t have to be difficult or time-consuming. By setting up an automated email campaign, you can request reviews from customers after they’ve made a purchase with just a few clicks. SMS reminders are another easy way to encourage customers to write a review on Google or another platform. And when it comes time to leave a review, make it as easy as possible for customers by providing links and instructions. Finally, show your appreciation for feedback – both positive and negative – by responding to reviews. Want an easy way to increase your online visibility? Get more reviews with ReviewThread. Start your free trial today.